Privacy Policy

Effective Date: June 23, 2026

1. Introduction

DS Technologies (Pvt.) Limited (“DS Technologies”, “Company”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal and business information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, store, and protect information when you access or use our website, software products, mobile applications, Shopify applications, APIs, integrations, and related services (collectively, the “Services”).

By using our Services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:

A. Merchant Information

• Name
• Business name
• Store name
• Shopify store URL
• Email address
• Phone number
• Billing information
• Subscription details

B. Shopify Store Data

When you install our Shopify App, we may access data that you authorize through Shopify APIs, including:

• Product information
• Collections
• Inventory information
• Orders
• Fulfillment data
• Customer information
• Store settings
• Theme information
• Marketing data

We only access information necessary to provide app functionality.

C. Technical Information

We may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Session data
• Usage analytics
• Error logs

D. Communication Data

Information you provide through:

• Support tickets
• Contact forms
• Live chat
• Email communications
• Feedback submissions

3. How We Use Information

We use collected information to:

• Provide and maintain Services
• Process subscriptions and payments
• Authenticate users
• Improve functionality
• Deliver support services
• Generate analytics and reports
• Prevent fraud and abuse
• Monitor performance
• Comply with legal obligations
• Communicate product updates

4. Shopify Platform Compliance

Our Shopify Apps operate in accordance with Shopify Partner Program requirements.

We:

• Access only authorized Shopify data
• Use protected customer data solely for approved purposes
• Do not sell merchant or customer data
• Maintain reasonable security safeguards
• Process data only as necessary to provide Services

5. Sharing of Information

We may share information with:

Service Providers

• Cloud hosting providers
• Database providers
• Payment processors
• Email delivery services
• Analytics providers
• Customer support platforms

Legal Requirements

We may disclose information when required by:

• Applicable law
• Court orders
• Government authorities
• Regulatory agencies

Business Transfers

Information may be transferred as part of:

• Merger
• Acquisition
• Sale of assets
• Corporate restructuring

6. Data Retention

We retain information only as long as necessary to:

• Provide Services
• Fulfill contractual obligations
• Comply with legal requirements
• Resolve disputes
• Enforce agreements

When information is no longer required, it is securely deleted or anonymized.

7. Data Security

We implement reasonable administrative, technical, and organizational safeguards including:

• Encrypted data transmission
• Access controls
• Authentication mechanisms
• Secure cloud infrastructure
• Monitoring and logging systems

No system can guarantee absolute security; however, we take commercially reasonable measures to protect information.

8. Merchant Rights

Depending on applicable laws, users may have rights to:

• Access personal information
• Correct inaccurate information
• Request deletion
• Restrict processing
• Object to processing
• Request data portability

Requests may be submitted to: [email protected]

9. Data Deletion Requests

Merchants may request deletion of their data by contacting: [email protected]

Upon verification, we will delete applicable data unless retention is required by law or legitimate business obligations.

10. International Data Transfers

Information may be processed in countries where:

• We operate
• Our affiliates operate
• Our service providers operate

By using our Services, you consent to such transfers.

11. Third-Party Services

Our Services may integrate with:

• Shopify
• Payment providers
• Marketing platforms
• Analytics tools
• Third-party APIs

We are not responsible for third-party privacy practices.

12. Children’s Privacy

Our Services are not intended for individuals under 18 years of age.

We do not knowingly collect information from minors.

13. Changes to this Policy

We may update this Privacy Policy at any time.

Updated versions will be posted on our website and app listing pages.

Continued use of our Services constitutes acceptance of revised terms.

14. Contact Us

DS Technologies (Pvt.) Limited
P-12, Chandni Street, Al-Najaf Colony
Faisalabad, Pakistan
Email: [email protected]
Phone: +92 321 6677993